Terms, disclaimer & privacy

1. What this service is

SEND Compass provides software that gives general information about the special educational needs and disability (SEND) system in England and helps you prepare your own documents. It is a self-help tool. It does not provide legal advice, legal services or representation, and it does not carry out reserved legal activities.

2. We are not solicitors

We are not a firm of solicitors and are not regulated by the Solicitors Regulation Authority. No solicitor–client relationship is created. If you need advice on your specific situation, contact IPSEA, your local SEND Information, Advice and Support Service (SENDIASS) or a qualified solicitor.

3. AI-generated content

Reviews and drafts are generated automatically by artificial intelligence based on what you enter. They may contain errors, omissions or out-of-date information. You are responsible for checking all content, adding accurate facts and deciding whether and what to submit. Documents are submitted by you, in your own name.

4. No guarantee of outcome

We cannot and do not promise any decision by a local authority, mediator or tribunal. Statistics we mention are published figures and do not predict any individual case. Deadline calculations are estimates; always rely on the dates in official letters and on GOV.UK guidance.

5. Independence

We are not affiliated with or endorsed by HM Courts & Tribunals Service, the First-tier Tribunal (Special Educational Needs and Disability), the Department for Education or any local authority.

6. Liability

To the extent permitted by law, the service is provided free of charge and our liability is limited to the fullest extent the law allows. Nothing limits liability that cannot be limited under UK law, including your statutory rights as a consumer.

7. Privacy (UK GDPR)

You may enter sensitive information about your child, such as health and education details (special category data). We process it only with your explicit consent to provide the service. We do not store your cases, documents, uploads or chats. They are kept only in your browser tab while you use the service and are gone when you refresh, close the tab or sign out — so please download anything you need. We keep only your sign-in email and password login, and any feedback you choose to send us on our feedback page (which we may publish, with the name you give, after checking it). Text and files you submit are sent to our AI provider solely to produce your result and are not kept or used to train models. Please share only what is needed and remove identifiers where possible. You can ask us to delete your login at any time. You may complain to the Information Commissioner's Office (ico.org.uk).

Advertising cookie. We advertise on Google. Only if you click "Accept" on our cookie banner, we load the Google Ads tag, which sets a cookie and tells Google Ads when you view one of our free guides after clicking one of our ads. Google receives your device and browser details, the page address and an ad click identifier. This lets us measure our ads and lets Google decide where to show them. It never includes anything you type or upload into our tools, and we don't use it for personalised advertising. If you click "Reject", or your browser sends a Global Privacy Control signal, nothing is loaded or sent. Your choice and when you made it are saved only in your browser. You can change it any time using "Cookie settings" at the bottom of every page. Google's privacy information: business.safety.google/privacy.

8. Free service

SEND Compass is offered free of charge. There are no paid plans.